Embiodery Stitched Kurta Dupatta Trouser-0021

Privacy Policy

Last updated: October 3, 2026

At ROOH, your trust matters to us. This policy explains what information we collect when you shop with us, how we use it, and how we keep it safe.

1. Information We Collect

When you place an order or contact us, we may collect:

• Your name
• Your phone number
• Your delivery address
• Your email address (if provided)
• Your order details and preferences
• Messages you send us (for example, order queries or exchange requests)

2. How We Use Your Information

We use your information to:

• Process, confirm and deliver your orders
• Contact you to confirm your order before dispatch (for your convenience)
• Arrange exchanges or returns when requested
• Respond to your questions and provide customer support
• Improve our products, website and shopping experience
• Send you offers or updates — only with your consent

3. Order Confirmation Calls & Messages

Our team may contact you by phone, SMS or WhatsApp to confirm your order before dispatch, especially for Cash on Delivery (COD) orders. This helps us ensure your order reaches you smoothly and prevents fraudulent orders.

4. Sharing Your Information

We do not sell your personal information. We share it only where necessary to serve you:

• Courier partners — your name, phone number and delivery address, so your parcel reaches you
• Payment or refund processing — only the details needed to complete a payment or refund
• Legal requirements — if required by law or a lawful authority

5. Cookies

Our website may use basic cookies to remember your preferences and improve your browsing experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse or disclosure. Access to customer data is limited to our team members who need it to serve you.

7. Your Rights

You may ask us to:

• Share what personal information we hold about you
• Correct any information that is inaccurate
• Delete your information where reasonable and legally possible
• Stop receiving marketing messages from us at any time

Just contact us using the details below and we'll be happy to help.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top.

Return & Refund Policy

We want you to feel confident every time you shop with us. We carefully check every order before dispatch — but if something isn't right, we're here to help.

1. Reporting an Issue — 48 Hours

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order. We'll review the issue and, if approved, arrange a suitable solution for you.

2. Change of Mind

Because our products are prepared in limited quantities, we currently do not accept returns simply because you changed your mind or no longer want the item. We encourage you to check the product details, size guide and description carefully before placing your order.

3. Size Exchange

Ordered the wrong size? No worries — we're happy to help. You can request a size exchange within 48 hours of receiving your order, provided that:

• The product has not been worn
• The product has not been washed
• The product has not been altered or tailored
• Original tags and packaging are intact
• The product is in its original condition

A size exchange is subject to availability, and only one size exchange is available per order.

4. If We Send the Wrong Item

If you receive an item different from the one you ordered, please contact us within 48 hours. After verification, ROOH will arrange an exchange for the correct item, subject to availability. We will cover the applicable return/exchange shipping cost when the mistake was from our side.

5. Damaged or Defective Items

We carefully inspect our products before dispatch. If your item arrives with a genuine manufacturing defect or is damaged during delivery, please contact us within 48 hours with:

• Your order number
• Clear photos of the item
• Photos of the packaging
• Unboxing video, if available

Once verified, we'll work with you to provide an appropriate solution.

6. Conditions for Exchange

To keep the exchange process fair for everyone, the item must be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, makeup or perfume
• With original tags attached
• With original packaging

Items that have been altered, washed, worn or damaged after delivery cannot be exchanged.

7. Sale Items

Some sale, promotional or clearance products may have different exchange conditions. If special conditions apply, they will be clearly mentioned on the product page or during checkout.

8. Refunds

If a refund is approved, we will guide you through the available refund method. For COD orders, we may request your bank/account details or another suitable payment method. Refunds are processed after the returned item has been received and inspected.

9. How to Request an Exchange or Return

Step 1: Contact ROOH within 48 hours of receiving your order.
Step 2: Share your order number and reason for exchange.
Step 3: Send the requested photos/video.
Step 4: Our team will review your request.
Step 5: Once approved, we'll guide you through the exchange process.

Please do not send an item back without contacting us first.

10. Our Promise

At ROOH, we're building a brand where quality, trust and customer experience matter. If you ever have an issue with your order, please reach out — we'll always do our best to find a fair solution.

Terms & Conditions

Please read these terms carefully before placing an order with ROOH.

1. Acceptance of Terms

By placing an order on our website, you agree to these Terms & Conditions, our Return & Refund Policy and our Privacy Policy.

2. Products & Pricing

• All prices are listed in Pakistani Rupees (PKR).
• Delivery charges are payable by the customer and shown at checkout.
• Product images are for reference; slight variations in colour may occur due to lighting or screen settings.
• We reserve the right to correct pricing errors and to cancel an order if a pricing error is discovered.

3. Placing an Order

When you place an order, you confirm that your details — name, phone number and complete delivery address — are correct and complete. Our team may contact you to confirm your order before dispatch.

4. Cash on Delivery (COD)

• We offer Cash on Delivery across Pakistan. You pay when your parcel arrives.
• Please provide your correct phone number and complete delivery address so your order reaches you smoothly.
• Place a COD order only when you are ready to receive it.
• If you are unavailable when the courier attempts delivery, please coordinate with the courier to receive your parcel.
• Repeatedly refusing or not accepting confirmed COD orders may affect your ability to place future COD orders.

5. Delivery & Parcel Inspection

Our parcels are delivered according to the courier's applicable delivery and inspection policy. If parcel opening before payment is not available, we recommend recording a clear unboxing video from the moment you receive and open your parcel — this helps us resolve any issue quickly.

6. Cancellations

You may request to cancel your order before it has been dispatched. Once dispatched, our standard exchange policy applies.

7. Returns & Exchanges

Our full Return & Refund Policy applies to all orders. Key points:

• Issues (damaged, defective or wrong item) must be reported within 48 hours of receiving your order.
• Size exchanges are available within 48 hours for unworn, unwashed, unaltered items with original tags and packaging.
• We do not accept returns for change of mind.

8. Limited Edition Designs

Many of our designs are produced in limited quantities. Once a design or size sells out, it may not be restocked. If an approved exchange is requested and the same size or design is unavailable, we'll help you find the most suitable available option.

9. Intellectual Property

All content on this website — including the ROOH name, logo, designs, images and the tagline "Crafted with Soul" — is the property of ROOH and may not be copied, reproduced or used without our written permission.

10. Acceptable Use

You agree not to misuse our website, place fraudulent orders, or attempt to disrupt our services. We reserve the right to decline or cancel orders that appear fraudulent or abusive.

11. Limitation of Liability

To the maximum extent permitted by law, ROOH's liability is limited to the value of the order in question. We are not liable for delays caused by courier partners or events beyond our reasonable control.

12. Governing Law

These terms are governed by the laws of Pakistan. Any disputes will be subject to the jurisdiction of the courts of Pakistan.

13. Changes to These Terms

We may update these terms from time to time. Continued use of our website after changes are posted means you accept the updated terms.

Contact Us

We'd love to hear from you. Whether it's an order question, a size exchange, or just to say salaam — reach out any time.

Shipping Policy

We carefully check every order before dispatch — and pack it with love.

1. Where We Deliver

We deliver across Pakistan. Cash on Delivery (COD) is available nationwide.

2. Delivery Charges

Delivery charges are payable by the customer and will be shown at checkout before you place your order. There are no hidden charges.

3. Order Confirmation

For your convenience, our team may contact you by phone, SMS or WhatsApp to confirm your order before dispatch. This helps us ensure your order reaches you smoothly. Please keep your phone reachable after placing an order.

4. Dispatch & Delivery Time

Once confirmed, your order is carefully packed and dispatched. Standard delivery across Pakistan typically takes 3–5 working days, depending on your city and the courier's schedule. Remote areas may take slightly longer.

5. Payment — Cash on Delivery

• You pay when your parcel arrives — please keep the exact order amount ready.
• Please provide your correct phone number and complete delivery address so your order reaches you without delay.
• Please place a COD order only when you are ready to receive it.

6. Receiving Your Parcel

Our parcels are delivered according to the courier's applicable delivery and inspection policy. If parcel opening before payment is not available, we recommend recording a clear unboxing video from the moment you receive and open your parcel. This helps us resolve any issue quickly.

7. Missed Deliveries

If you are unavailable when the courier attempts delivery, please coordinate with the courier to receive your parcel. Repeatedly refusing or not accepting confirmed COD orders may affect your ability to place future COD orders.