Privacy policy

Privacy Policy

Last updated: October 3, 2026

At ROOH, your trust matters to us. This policy explains what information we collect when you shop with us, how we use it, and how we keep it safe.

1. Information We Collect

When you place an order or contact us, we may collect:

• Your name
• Your phone number
• Your delivery address
• Your email address (if provided)
• Your order details and preferences
• Messages you send us (for example, order queries or exchange requests)

2. How We Use Your Information

We use your information to:

• Process, confirm and deliver your orders
• Contact you to confirm your order before dispatch (for your convenience)
• Arrange exchanges or returns when requested
• Respond to your questions and provide customer support
• Improve our products, website and shopping experience
• Send you offers or updates — only with your consent

3. Order Confirmation Calls & Messages

Our team may contact you by phone, SMS or WhatsApp to confirm your order before dispatch, especially for Cash on Delivery (COD) orders. This helps us ensure your order reaches you smoothly and prevents fraudulent orders.

4. Sharing Your Information

We do not sell your personal information. We share it only where necessary to serve you:

• Courier partners — your name, phone number and delivery address, so your parcel reaches you
• Payment or refund processing — only the details needed to complete a payment or refund
• Legal requirements — if required by law or a lawful authority

5. Cookies

Our website may use basic cookies to remember your preferences and improve your browsing experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse or disclosure. Access to customer data is limited to our team members who need it to serve you.

7. Your Rights

You may ask us to:

• Share what personal information we hold about you
• Correct any information that is inaccurate
• Delete your information where reasonable and legally possible
• Stop receiving marketing messages from us at any time

Just contact us using the details below and we'll be happy to help.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top.